Privacy Policy

teamLab Inc. (the “Company”, “we”, “us” or “our”) shall establish a framework to protect personal information, personal identity numbers, and specified personal data (collectively, “Personal Data”) and shall promote the protection of information related to personal data as set forth below.

1. Legal Compliance, among others

The Company shall comply with the Act on the Protection of Personal Information and any other relevant laws and guidelines in relation to the Act. In addition, the Company shall develop this privacy policy (the “Privacy Policy”) and “teamLab’s Regulations on the Protection of Personal Data” (the “Company’s Regulations”) and shall ensure such implementation of the Privacy Policy and the Company’s Regulations.

2. Purpose of use

The Company shall acquire Personal Data through appropriate methods and shall use such information according to the purpose as set out below.

  • Purpose of use of personal data:
    • to undertake the Company’s solutions business in order to ship, contact/report, and provide after sales services of products;
    • to undertake the Company’s digital art business in order to ship, contact/report, and provide after sales services of products;
    • to undertake the Company’s software development business in order to ship, contact/report, and provide relevant after sales services of products;
    • to recruit and manage human resources after an employee is hired;
    • to use for marketing-related activities; and
    • to manage any queries, consultations and complaints.
  • The purpose of use for personal identity numbers and other specified personal data
  • The Company shall give due notice to a person with respect to the purpose of use for personal identity number and specified personal data and shall use such information only within the scope of purpose of use and within the range as specified by law unless otherwise prescribed by law.

3. Provision of personal data to a third party and shared use

  • Provision of personal data to a third party
  • The Company shall not disclose and/or provide personal data to a third party unless otherwise prescribed by law.

  • Shared use
  • The following personal data obtained shall be shared among the Company and its group companies listed below (collectively referred to as the “Group Companies”) to the extent necessary to achieve the “2. Purpose of use”.


    The person responsible for the management of personal data within the Group Companies is teamLab, Inc. (address: Ogawamachi Shinko Building Floor 6, 2–12 Ogawamachi, Kanda, Chiyoda-ku, Tokyo; Representative Director: Toshiyuki Inoko).

    Types of personal data that is expected to be shared with the Group Companies are as follows:

    name, address, office or school information such as the name of the company or school, telephone number, email address, and any other personal information obtained to carry out the Group Companies’ business.

    The foregoing data will be shared among the following companies within the Group Companies:

    • teamLab Engineering Inc.
    • teamLab Kids Inc.
    • teamLab Sales Inc.
    • teamLab Architects Inc.
    • Mori Building - teamLab Limited Liability Partnership
    • PLANETS Co., Ltd
    • Any other companies that have a direct or indirect relationship of capital with the Company such as a subsidiary company of the foregoing.

4. Provision of information related to Personal Data to a third party

The Company may collect information related to personal data and any other relevant information including information on devices, logs, cookies and IP addresses, among others. The Company shall not disclose or provide information related to personal data to any third party who are expected to obtain such data as personal data without obtaining consent from the individual concerned unless otherwise required by law.

5. Proper management and ensuring safety of Personal Data

The Company shall manage Personal Data appropriately and strictly as set forth below.

Formulation of a basic policy on personal data:

The Company established a basic policy in compliance with relevant laws, regulations and guidelines in order to ensure the proper treatment of personal data.

Establishing rules for the handling of personal data:

The Company established a basic policy in compliance with relevant laws, regulations and guidelines in order to ensure the proper treatment of personal data.

Technical safety management measures:

The Company controls access to personal data, records and analyzes access logs, takes measures against computer viruses and malicious software, and implements appropriate network management, among other things.

Organizational safety management measures/human safety management measures:

The Company implements relevant supervision including ensuring that its employees are trained with its internal rules and regulations in order to prevent any divulgence, among others, or inappropriate use of personal data by its employees.

Physical security management measures:

The Company implements relevant physical protection measures to manage its facilities, monitors access to facilities and/or rooms, and maintains surveillance, among others, of the keys that provides access to the foregoing facilities and/or rooms in order to prevent any divulgence, etc. of personal data.

6. Queries on disclosures, among others, and complaints on retained personal data

If you wish to make a complaint or request disclosure of your personal data, among others (a notice for purpose of use, disclosure (including disclosure of records provided to third parties), make corrections, add/delete, or suspend use of such data, etc.) by virtue of the Act on the Protection of Personal Information, please contact us at the address listed in the “8. Contact us” section. We will respond to your request after confirming your identity.

7. Continuous improvement of the personal data protection system

The Company intends to regularly carry out audits for the Company’s system to protect personal data. In addition, the Company shall have a comprehensive understanding of the changes in respect to the Company’s business operations, social conditions, advances in information technologies, among other things. The Company is further committed to reviewing and improving its system on protecting Personal Data including this Privacy Policy and the Company’s Regulations from time to time.

8. Contact us

For further information regarding the Company’s handling of Personal Data, please contact us by filling out the form from the link below and classify your queries as “Inquiries on handling of personal data”.


https://www.team-lab.com/en/contact/

May 17th, 2022

Toshiyuki Inoko
Representative Director
teamLab Inc.

Reception, Floor 6
Ogawamachi Shinko Building
2–12 Ogawamachi, Kanda, Chiyoda-ku,
Tokyo, Japan






Protection of personal data relating to recruitment activities

During the recruitment process, the teamLab group companies (the “Group Companies”) shall treat the applicants’ personal data strictly confidential and shall be handled as follows.

1. Definition of the Group Companies

The Group Companies means each of the following companies.

  • teamLab Inc.
  • teamLab Engineering Inc.
  • teamLab Kids Inc.
  • teamLab Architects Inc.

2. Personal data to be acquired (some may not be applicable depending on the status of application)

  • Name, date of birth, address, contact address (phone number and email address)
  • Education, experience, academic records, achievements in production (portfolio., etc. )
  • Survey at information session
  • Information relating to selection and evaluation on online such as online test and examination and information relating to selection and evaluation such as assignment for selection
  • Other information of the applicants acquired through selection process and the results of selection

*In case an applicant has a Physically/Intellectually Disabled Person’s Handbook, the Group shall ask for its presentation and make a copy.

3. Purposes of use

The Group Companies shall use “2. Personal data to be acquired” for the purposes of providing the applicants with employment information (including targeting advertisement by third party distribution providers), employment selection, confirming the history of application, providing to third-party distribution providers prescribed in 6., targeting advertisement for users who are similar to the applicants and other business associated with recruitment activities. In case an applicant has joined the Group, the Group shall continue to use “2. Personal data to be acquired” for the employment management.

4. Shared use

Information of an applicant submitted to the Group Companies shall be shared with and among the each of the Group Companies as set forth below to the extent necessary to achieve the “3. Purpose of use”. The person responsible for the management of personal data within the Group Companies is teamLab, Inc. (address: Ogawamachi Shinko Building Floor 6, 2–12 Ogawamachi, Kanda, Chiyoda-ku, Tokyo; Representative Director: Toshiyuki Inoko).


Scope of joint users:

  • teamLab Inc.
  • teamLab Engineering Inc.
  • teamLab Kids Inc.
  • teamLab Architects Inc.
  • Any other companies that have a direct or indirect relationship of capital with the Company such as a subsidiary company of the foregoing.

5. Provision of personal data to a third party

The Group Companies shall not disclose or provide personal data to any third party without obtaining consent from the individual concerned unless otherwise required by law or the Group Companies entrusts third party distribution providers (Google LLC, Twitter, Inc., TikTok Pte. Ltd., LINE Corporation, Yahoo Japan Corporation, Meta Platforms, Inc., and LinkedIn Corporation) with distribution of advertisement for the Group Companies. Of the third party distribution providers, Google LLC, Twitter, Inc., Meta Platforms, Inc. and LinkedIn Corporation are located in the state of California, USA. Please see California’s regulations for the protection of personal data in the following links:
  https://www.ppc.go.jp/files/pdf/USA_report.pdf;and
  https://www.ppc.go.jp/files/pdf/california_report.pdf.

TikTok Pte. Ltd., the remaining third party distribution provider, is located in Singapore. Please see Singapore’s regulations for the protection of personal data in the following link:
  https://www.ppc.go.jp/files/pdf/singapore_report.pdf

6. Distribution of job advertisements by third party distribution providers

Job Advertisements of the Group Companies are posted on various websites by third party distribution providers. Third party distribution providers distribute job advertisements by using identification information such as a cookie, among others, and personal data acquired in “2. Personal data to be acquired”. Additionally, the Group Companies may match personal data retained by the Group Companies and personal data held by a third party service provider after converting such data to make it impossible to identify an individual concerned and may distribute job advertisements based on the result of the matching process. Third party service providers shall not use such data for any purpose other than for distribution of job advertisements.

1) Regarding advertisement distribution using the function of Customers Match and Similar Audiences of Google:

The Group Companies post Google ad by using personal data acquired in “2. Personal data to be acquired”. Please see customer data policies at(https://support.google.com/adspolicy/answer/7475709)and what to include in your privacy policy for remarketing at(https://support.google.com/google-ads/answer/2549063)for details.

To invalidate the use of a cookie, among others, by Google, you may do so by accessing the opt-out page of Google ad at(https://support.google.com/ads/answer/2662922).

2) Regarding advertisement distribution using the function of Conversion Tracking and Custom Audiences of Twitter:

The Group Companies post job advertisements targeted at the interest of users on Twitter by using personal data acquired in “2. Personal data to be acquired”. Please see policies for conversion tracking and custom audiences at(https://business.twitter.com/ja/help/ads-policies/campaign-considerations/policies-for-conversion-tracking-and-custom-audiences.html)for details. To change the privacy setting for advertisement distribution, please refer to: https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads.

3) Regarding advertisement distribution using the function of Custom Audiences and Lookalike Audience of TikTok:

The Group Companies post advertisements on TikTok using personal data acquired in “2. Personal data to be acquired”. For details, please see an introduction of Custom Audiences at(https://ads.tiktok.com/help/article?aid=9611)and an introduction of Lookalike Audience at(https://ads.tiktok.com/help/article?aid=9594

Please see the link below to change personalized advertisement settings:
https://support.tiktok.com/en/account-and-privacy/personalized-ads-and-data/personalization-and-data

4) Regarding advertisement distribution using the function of audience and similar audience of LINE

The Group Companies post advertisements on LINE by using personal data acquired in “2. Personal data to be acquired”. For details, please see the following link for Creating audiences (https://help2.line.me/admanager/win/pc?lang=en&contentId=20015107

Please see the following link below for explanations on behaviorally targeted advertising and disabling such functions: https://terms2.line.me/LINECareer_optout.

5) Serving behaviorally targeted advertising provided by Yahoo! Japan

The Group Companies post advertisements on Yahoo! Japan and its partner sites by using personal data acquired in “2. Personal data to be acquired”. For further information, please see the use of personal data on advertisements, among others, distributed by Yahoo! Japan: http://btoptout.yahoo.co.jp/optout/index.html.

Please see the link, http://docs.yahoo.co.jp/docs/info/terms/chapter1.html#cf2nd, on the use of information acquired by Yahoo! Japan.

You may disable distribution of behavioral targeting advertisements from Yahoo! Japan at: https://accounts.yahoo.co.jp/privacy/optout/ads.

6) Advertisement distribution using Facebook Custom Audience:

The Group Companies advertises on Facebook, Instagram, Messenger, Audience Network, and Oculus by using personal data acquired in “2. Personal data to be acquired”. For further information, please refer to Facebook Custom Audience from the following link: https://en-gb.facebook.com/business/help/744354708981227. You may disable distribution of advertisements using Facebook Custom Audience by opting out from the Facebook opt-out page linked as follows: https://en-gb.facebook.com/about/ads.

7) Advertisement distribution using LinkedIn Matched Audiences:

The Group Companies advertises on LinkedIn by using personal data acquired in “2. Personal data to be acquired”. For further information, please refer to LinkedIn Matched Audiences from the following link: https://www.linkedin.com/help/lms/answer/a420552?lang=en. Please refer to the overview of LinkedIn ads and the change in your ads settings from the following link: https://www.linkedin.com/help/linkedin/answer/a421454?lang=en.

7. Voluntary provision of personal data

The provision of personal data to the Group Companies is voluntary. However, please note that if personal data is not provided, there is a possibility for causing inconvenience to administrative processes in relation to recruitment activity.

8. Destruction of personal data

The Group Companies shall not return any application documents. In the event an applicant is not hired, the Group Companies shall retain personal data and application documents collected for a certain period of time and dispose of them in an appropriate manner.

9. Proceedings for disclosure, revision or suspension of use of personal data

In the event an applicant requests disclosure, revision or suspension of the use of personal data, the Group Companies will handle it in accordance with the legislation. If you request disclosure (including disclosure of records of Provision of personal data to third party), revision or suspension of use of personal data, please contact the recruitment staff of the Group Companies stated in “11. Contact us”. However, please note that information relating to evaluation of the Group Companies such as the information regarding hiring process and the results of a successful or unsuccessful application is not subject to disclosure, amendment or suspension of use.

10. Proper management and ensuring safety of Personal Data

The Group Companies shall manage Personal Data appropriately and strictly as set forth below:

Formulation of a basic policy on personal data:

The Group Companies established a basic policy in compliance with relevant laws, regulations and guidelines in order to ensure the proper treatment of personal data.

Establishing rules for the handling of personal data:

The Group Companies established a basic policy in compliance with relevant laws, regulations and guidelines in order to ensure the proper treatment of personal data.

Technical safety management measures:

The Group Companies control access to personal data, records and analyzes access logs, takes measures against computer viruses and malicious software, and implements appropriate network management, among other things.

Organizational safety management measures/human safety management measures:

The Group Companies implements relevant supervision including ensuring that its employees are trained with its internal rules and regulations in order to prevent any divulgence, among others, or inappropriate use of personal data by its employees.

Physical security management measures:

The Group Companies implement relevant physical protection measures to manage its facilities, monitors access to facilities and/or rooms, and maintains surveillance, among others, of the keys that provides access to the foregoing facilities and/or rooms among others, in order to prevent any divulgence, etc. of personal data.

11. Contact us

For further information or to make a complaint, please contact:


   teamLab, Inc.
   Representative Director: Toshiyuki Inoko
   Address: Ogawamachi Shinko Building Floor 6, 2–12 Ogawamachi, Kanda, Chiyoda-ku, Tokyo


   Recruitment staff of the Group Companies: lab-saiyo@team-lab.com